> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mileapp.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Failure Monitoring and Notification Process

> How MileApp monitors webhook failures and notifies administrators

Our system continuously monitors the integration's performance by tracking the success and failure rates of operations. If a significant number of failures occur, this could indicate a problem with the integration.

## Failure Threshold

| Metric                       | Threshold                                                                                                                  |
| ---------------------------- | -------------------------------------------------------------------------------------------------------------------------- |
| **Start counter**            | Operation calculation starts from the first time a failure occurs                                                          |
| **Threshold Level**          | Notification triggered if failure rate exceeds 80% with more than 5 failures, OR more than 50 total failures within 1 hour |
| **Failure Rate Calculation** | Percentage of failed operations out of total operations attempted within the monitored period                              |

## Notification Process

As soon as the system identifies that the failure rate has exceeded the threshold, it will automatically send an email notification to all owner emails.

The notification includes:

* The webhook endpoint that is failing
* The number of failures detected
* The time period of the failures
* Recommended actions to resolve the issue

## Troubleshooting Common Issues

### High Failure Rate

* Check if your endpoint is accessible from the internet
* Verify your SSL certificate is valid
* Ensure your server can handle the incoming traffic

### Timeout Errors

* Optimize your webhook handler to respond faster
* Move heavy processing to background jobs
* Consider scaling your infrastructure

### HTTP 5xx Errors

* Check your server logs for application errors
* Verify database connections are healthy
* Review recent code deployments