> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mileapp.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Chat Support

AI Chat Support is an in-app assistant that answers questions about using MileApp. Ask in plain language, from a task question to how a setting works, and get an answer without leaving the page you are on. If the assistant cannot help, it hands the conversation to a human over WhatsApp.

AI Chat Support is available on both the desktop web app and the mobile web view.

## How to Access

**On desktop:**

1. Click the **Chat Support** icon in the top navigation bar
2. Select **Ask AI** from the dropdown
3. The AI Chat Support window opens

**On mobile:**

1. Open the **Chat Support** panel from the sidebar
2. Tap **Ask AI**
3. The AI Chat Support window opens

The existing WhatsApp and Feedback options stay in both menus, Ask AI is an addition, not a replacement.

## Asking Questions

Type your question and send it. The assistant searches MileApp's knowledge base and replies in the same conversation, usually within a few seconds. While it is thinking, a progressive status message keeps you updated.

You can ask a follow-up question in the same conversation and the assistant keeps the earlier context, so you do not need to repeat yourself. Only one question is processed at a time. Send the next one after the current answer arrives.

## When the Assistant Hands Over to a Human

Some questions need a person, for example a request tied to a specific shipment or account issue. When this happens, the window shows a handover notice and stops waiting for a bot reply. From there, continue the conversation with MileApp support over WhatsApp.

If the assistant runs into a technical problem it cannot recover from, it says so plainly and offers the same WhatsApp option, rather than guessing at an answer.

## Conversation History

Every conversation is saved automatically.

* Previous conversations appear in the conversation list
* Open one to load its full message history
* New messages you send continue that same conversation until you start a new one

## Managing Conversations

**Start a new conversation:** Use the New Chat option to close the current thread and start fresh.

**Delete a conversation:** Open the conversation, then choose delete and confirm. This removes it from your list.

## Tips for Best Results

* Ask one question at a time, in plain language
* Mention the feature or page you are asking about, for example "task schedule" or "route optimization"
* If the answer misses the mark, rephrase rather than repeating the same question
* For anything involving a specific shipment, account, or billing issue, expect a handover to a human over WhatsApp


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