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Your application must return an HTTP 200 status code within 30 seconds to confirm successful receipt and avoid timeouts and retries.
When your application receives a webhook from our service:
  1. Return HTTP 200 quickly - Do not include complex business logic in the initial processing
  2. Offload heavy processing - If the webhook triggers any long-running or computationally intensive tasks, offload these to a background process or a separate system
  3. Keep handlers efficient - This ensures that your webhook handler remains efficient and promptly returns the required HTTP 200 response

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Best Practices

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Do

  • Acknowledge receipt immediately with HTTP 200
  • Queue complex processing for background workers
  • Log the webhook payload for debugging
  • Validate the payload structure before processing

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Don’t

  • Perform database-heavy operations synchronously
  • Make external API calls before responding
  • Process large files inline
  • Run complex calculations in the request handler