This guide shows you how to top up your OTP credit balance. Credits are consumed each time an OTP is sent through Email, WhatsApp, or SMS channels. Top-up payments are processed securely through Stripe — the same flow used for paying subscription invoices.Documentation Index
Fetch the complete documentation index at: https://docs.mileapp.dev/llms.txt
Use this file to discover all available pages before exploring further.
Required permission:
- Subscribe
OTP Credit Rates
Before topping up, it helps to know how many credits each OTP send costs:| Channel | Credits per send |
|---|---|
| 1 | |
| 2 | |
| SMS | 3 |
Topping Up Your Balance
Step 1: Go to the Balance Page
Open your MileApp dashboard and navigate to Billing > Balance in the sidebar. You’ll see your Available Credits at the top of the page, alongside the Top Up Balance button.
Balance page showing current available credits and the Top Up Balance button
Step 2: Open the Top Up Dialog
Click the Top Up Balance button. A dialog opens with two options:- Preset amount — pick a recommended credit amount (default: 1000 credits)
- Custom amount — enter any amount of 1000 or more
- The credit amount selected
- The unit price (IDR per credit)
- The total payment due in IDR
Top Up dialog with credit options and payment total
Step 3: Click Pay Now
Once you’ve chosen an amount, click Pay Now. MileApp creates a Stripe invoice and prepares the secure payment page.
Pay Now button — click to proceed to Stripe
You can only have one open top-up invoice at a time. If you previously created a top-up but haven’t paid it yet, you’ll see a notification asking you to complete or cancel the existing invoice first.
Step 4: Complete Payment on Stripe
You’ll be redirected to the Stripe-hosted invoice page. This is the same secure Stripe page used for subscription payments — see How to Pay Your Invoice for details on each payment method (Virtual Account for IDR, Credit Card for USD).
Stripe-hosted invoice page with payment details
Step 5: Payment Confirmed
Once payment is processed, you’ll see a confirmation page from Stripe.
Stripe confirmation after successful payment
Step 6: Verify the Credit
Return to the MileApp Balance page. Your Available Credits will now reflect the new total — typically within a few seconds of the payment confirmation.
Balance page showing the credited top-up amount
Step 7: View Your Invoice
To see the receipt for this top-up, go to Billing > History. The new invoice will appear at the top of the list with status Paid.
Billing History page showing the paid top-up invoice
What If Top Up Fails?
Common reasons for top-up failure:- Pending invoice exists — You already have an unpaid OTP top-up invoice. Pay it first.
- Amount below minimum — The minimum top-up is 1000 credits.
- Payment method declined — Use a different card or contact your bank.
- Insufficient permission — You need the Subscribe permission. Contact your organization admin.