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AI Chat Support is an in-app assistant that answers questions about using MileApp. Ask in plain language, from a task question to how a setting works, and get an answer without leaving the page you are on. If the assistant cannot help, it hands the conversation to a human over WhatsApp. AI Chat Support is available on both the desktop web app and the mobile web view.

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How to Access

On desktop:
  1. Click the Chat Support icon in the top navigation bar
  2. Select Ask AI from the dropdown
  3. The AI Chat Support window opens
On mobile:
  1. Open the Chat Support panel from the sidebar
  2. Tap Ask AI
  3. The AI Chat Support window opens
The existing WhatsApp and Feedback options stay in both menus, Ask AI is an addition, not a replacement.

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Asking Questions

Type your question and send it. The assistant searches MileApp’s knowledge base and replies in the same conversation, usually within a few seconds. While it is thinking, a progressive status message keeps you updated. You can ask a follow-up question in the same conversation and the assistant keeps the earlier context, so you do not need to repeat yourself. Only one question is processed at a time. Send the next one after the current answer arrives.

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When the Assistant Hands Over to a Human

Some questions need a person, for example a request tied to a specific shipment or account issue. When this happens, the window shows a handover notice and stops waiting for a bot reply. From there, continue the conversation with MileApp support over WhatsApp. If the assistant runs into a technical problem it cannot recover from, it says so plainly and offers the same WhatsApp option, rather than guessing at an answer.

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Conversation History

Every conversation is saved automatically.
  • Previous conversations appear in the conversation list
  • Open one to load its full message history
  • New messages you send continue that same conversation until you start a new one

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Managing Conversations

Start a new conversation: Use the New Chat option to close the current thread and start fresh. Delete a conversation: Open the conversation, then choose delete and confirm. This removes it from your list.

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Tips for Best Results

  • Ask one question at a time, in plain language
  • Mention the feature or page you are asking about, for example “task schedule” or “route optimization”
  • If the answer misses the mark, rephrase rather than repeating the same question
  • For anything involving a specific shipment, account, or billing issue, expect a handover to a human over WhatsApp