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This guide explains how to share task tracking information with external users who don’t have MileApp accounts.
Required permission:
  • View Task

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Finding the Task ID

Every task in MileApp has a unique Task ID that serves as the access key for public tracking. Step 1: Navigate to the Task page Go to the Task page from the main menu.
Task List Page

Task list showing all tasks in the selected hub

Step 2: Open Task Details Click on any task to open the task details panel.
Task Details with ID

Task details panel displaying the Task ID

Step 3: Copy the Task ID The Task ID is displayed at the top of the task details. Click the copy icon next to the task ID to copy it to your clipboard. The Task ID format is typically a 24-character hexadecimal string, for example: 
66ABCDEF12345679XXXXXX

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Sharing Options

Once you have the task ID, you can share tracking access in several ways: Share the complete tracking URL with the task ID included: 
https://web.mile.app/tracking/{taskId}
Replace {taskId} with the actual task ID. For example: 
https://web.mile.app/tracking/66ABCDEF12345679XXXXXX
Benefits:
  • One-click access for recipients
  • No need to copy and enter the task ID manually
  • Easy to share via email, messaging apps, or SMS

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Option 2: Portal Access + Task ID

Direct users to the public tracking portal and provide the task ID separately:
  1. Portal URL: https://web.mile.app/tracking
  2. Task ID: 66ABCDEF12345679XXXXXX
Users will need to:
  1. Visit the portal URL
  2. Enter the task ID in the input field
  3. Click the “Track” button
Portal Input Form

Public tracking portal with task ID input field

Benefits:
  • Useful when verbally sharing the task ID
  • Works well for support scenarios
  • Can be used if the direct link is not available

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Option 3: Using Share Button in Task Detail (Easiest)

The quickest way to share public tracking is using the built-in share feature in the task detail panel:
  1. Open the task from the task list
  2. Choose your sharing method:
    • WhatsApp: Share directly via WhatsApp
    • Copy Link: Copy the public tracking URL to your clipboard
Task Detail Share Button

Task detail panel showing Share section with WhatsApp and Copy Link options

Benefits:
  • Fastest method - no need to manually copy task ID
  • Direct integration with WhatsApp for instant sharing
  • Automatically generates the complete tracking URL
  • One-click copy link functionality

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Best Practices

1. Share Immediately After Task Creation Send the tracking link as soon as the task is created so customers can monitor from the start. 2. Include Clear Instructions Provide simple instructions on what recipients can expect to see and how to use the tracking page. 3. Set Expectations Inform users about:
  • When the task will be updated
  • What information they’ll see
  • How often location updates occur
4. Protect Task IDs While public tracking is designed for external sharing, treat task IDs as sensitive information. Only share with intended recipients. 5. Test Before Sharing Always test the tracking link before sharing to ensure it works correctly and displays the expected information.

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What Recipients Will See

When external users access the public tracking page, they will see:
  1. Task Information
    • Title
    • Content/Description
    • Label/Category
  2. Task History Timeline
    • All status changes with timestamps
    • Task events (assigned, started, completed)
    • Display notes for each action
  3. Map View (if location data available)
    • Current task and field user location
    • Route information
  4. Task Details (based on flow configuration)
    • Media
    • Bill information
    • List information
For more information about what data is displayed on the public tracking page, see the Public Tracking Information guide.

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Troubleshooting

“Task not found” error This occurs when:
  • The task ID is incorrect or incomplete
  • The task has been deleted
  • There’s a typo in the task ID
Solution: Double-check the task ID and ensure it’s copied correctly. “Unable to load task data” This may happen due to:
  • Network connectivity issues
  • Server maintenance
Solution: Ask the user to refresh the page or try again later. If the issue persists, you can contact support team.