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Public Tracking allows you to share task progress with external parties without requiring them to log in to MileApp. This feature is perfect for keeping customers, partners, or stakeholders informed about delivery or service task status in real-time.
Public Tracking Portal

Public tracking portal where anyone can enter a task ID to view task details

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What is Public Tracking?

Public Tracking enables external users to track task status, view task progress including current status and history, see task location on an interactive map, and monitor task updates in real-time—all without logging into MileApp. This feature is commonly used for customer delivery tracking (e.g., “Track your order”), service appointment monitoring, shipment status visibility, and partner collaboration and transparency.

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How Public Tracking Works

The public tracking flow consists of three simple steps:
  1. Share the Task ID
You share the task’s unique ID with external parties (customers, partners, etc.). The task ID can be found in the task details on the Task page.
  1. Access the Public Tracking Portal
External users visit the public tracking portal at https://web.mile.app/tracking and enter the task ID.
  1. View Task Information
The system displays task details including:
  • Task information (title, content, label)
  • Current status and task history
  • Location on map (if available)
  • Task timeline and updates
Public Tracking Task Details

Task details page showing status, history, and location information

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Key Features

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1. No Login Required

External users can track tasks without creating an account or logging in. Simply enter the task ID to access tracking information.

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2. Real-Time Updates

Task information is displayed in real-time, showing the latest status, location updates, and task progress as it happens.

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3. Task History Timeline

View a complete timeline of task events including:
  • Task creation
  • Status changes (assigned, ongoing, completed)
  • Location updates
  • Completion time

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4. Interactive Map View

See the task location on an interactive map with:
  • Current task location marker
  • Route information (if available)
  • Location history tracking

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5. Secure Access

Each task has a unique ID that acts as an access token. Only users with the task ID can view the specific task information.

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Use Cases

E-commerce & Deliveries Share tracking links with customers so they can monitor their delivery status and estimated arrival time. Field Services Allow clients to see when a technician is assigned, en route, or has completed their service appointment. Logistics & Shipping Provide partners and recipients with real-time shipment tracking without granting system access. Last-Mile Delivery Enable customers to track the exact location of their delivery driver in real-time.

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Getting Started

To use Public Tracking, you need to:
  1. Create a task in MileApp with all necessary information
  2. Copy the task ID from the task details page
  3. Share the tracking URL with external parties: https://web.mile.app/tracking/{taskId}
For more details on how to access and share public tracking information, see the next section.